We would recommend contacting us by telephone on 01728 635736 (not via email, texts or messaging) to check the required dates are available especially if giving short notice and particularly during busy times such as Easter, Christmas and from May through til October.
Having established the dates are available we recommend you visit to inspect the premises and meet us. At this time we can fill in a registration form and go through the terms and conditions.
It is important that the times and dates of delivery and collection are accurate. This is because during busy periods there is not much time allocated for cleaning between cats leaving and cats coming in. If you choose to deliver or collect your cat outside of these days ie a day later for delivery or earlier for collection you will be charged for the dates agreed at booking. We will ask you to sign your acceptance of the dates.
Cancellations or changes to the booking dates must be made with at least two weeks’ notice unless cancellation is due to illness, accident or unexpected delays. If notice is not given we will charge seven days per cat or the full cost of the booking if shorter than this.
During peak times the demand for our pens has increased so dramatically that we have to turn away bookings as we were full. The recommendation is that you book Puss in as soon as you have made your arrangements for being away.
On delivery of your pets we must see the latest vaccination record before your cat is allowed in and evidence that Puss has been recently wormed and had a flea treatment using veterinary prescribed products. We need all of these items as required by law.
Please telephone us to check the dates are available. We require accurate dates as stated above. We will need a text or an email to provide written confirmation that these are the dates you wish to reserve.
When your cat has had the annual booster please remember to bring the record to update our records and bring evidence of the latest flea and worming treatment.
